Question 1

What is sizing details?

Accepted Answer

The listed size of the rug does not include the fringes, so the rug plus fringes may be a few inches larger than the listed size.

Question 2

what is care instructions of rugs?

Accepted Answer

care for our rugs, avoid using chemical detergents as they can ruin the natural color and pile. Instead, use a damp cloth or alcohol (preferably vodka) for small stains. For a full wash, seek professional cleaning services from your local rug cleaners. New rugs are clean and tidy, and vintage ones are already professionally washed, cleaned, and repaired.

Question 3

how to gift wrapping and packaging of products?

Accepted Answer

We offer gift wrapping services for rugs and wall hanging so please for gift wrapping and other requests Please Massage us.

Question 4

Wholesale availability

Accepted Answer

we've been doing that for the past 15 years, so YES! please massage us.  For more information on wholesale availability and pricing. We would be happy to work with you to provide high-quality products at a competitive price. Thank you for considering our products for your business needs.

Question 5

Shipping

Accepted Answer

Depending on your location we'd use either FedEx or DHL standard shipping. they are the most reliable , although still once in a while they make mistakes , but very rarely!  in our experience for the States it usually takes about 5-7 days. for the UK 5-6 days. and for EU 3-4 days.  we will ship your purchase to you the day after unless it's the weekends , then it might be 2 days after. I will provide you with a tracking number as soon as we ship your rug to you.

Question 6

Return and Refund

Accepted Answer

This store accept returns and exchanges under 14 Days. The customer is responsible for the return shipping costs, which may be prohibitively expensive for heavy items such as area rugs. However, most of the rugs are 100% new and of high quality, so customers should not have concerns about their purchases. The seller is committed to ensuring customer satisfaction.

Question 7

Color Accuracy

Accepted Answer

Additionally, it's important to calibrate your monitor to ensure that the colors you see on the screen are as close as possible to the colors in real life. This can be done using a calibration tool or software. Keep in mind that even with calibration, there may still be some degree of color discrepancy between your screen and real life. Overall, being mindful of the limitations of your display and taking steps to improve color accuracy can help you get the best possible representation of colors in your photos and designs.

ARTISAN CRAFT GALLERY

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