Question 1

How long does it take to process on order?

Accepted Answer

The item(s) will be shipped within 2-5 business days of received clearly payment. Each order is made individually for you, so  order processing time is from 2 to 5 business days, this includes manufacture and preparing your items, performing quality checks and packing for shipment.  attention: TO AVOID AN ERROR IN THE ADDRESS, PLEASE CHECK THE DELIVERY ADDRESS!

Question 2

What's do ship to address?

Accepted Answer

We ship to your PayPal of address, you make sure that your address on PayPal the same address on BestDiamondPainting online store. Shipping to all addresses other than APO/FPO/DPO).

Question 3

Do you provide tracking information?

Accepted Answer

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

Question 4

How do I cancel my order?

Accepted Answer

All orders can be cancelled which has not been processed. If your order has been paid and you need to change or cancel it, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Question 5

How do you ship packages?

Accepted Answer

All packages we will ship only express air parcel register mail with tracking number via Hong Kong (China) by EMS, Cainiao or ePacket depending on weight and size of item.

Question 6

My tracking says "NO INFORMATION AVAILABLE AT THE MOMENT".

Accepted Answer

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Question 7

What payment method do you accept?

Accepted Answer

You can paying for the items using PayPal or Credit Cards.  The reasons why we suggest you use PayPal:  √ Payment is traceable. By using your PayPal account, you can trace the status of your payment. √ When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account). √ When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.  NOTE: Your order will be shipped to your PayPal address. Please ensure that it is correct and complete.

Question 8

Do you offer combined shipping?

Accepted Answer

es, if you buy more than one item the shipping is reduced automatically.

Question 9

What about customs?

Accepted Answer

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

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