Question 1

Do you offer custom and personalised orders?

Accepted Answer

Ask me for Customized / Personalized Orders. For the orders that include special custom engraving, your order will be shipped AFTER the item(s) have been manufactured which takes some additional days. Some exceptions may apply. No refund or replacement offered for Custom Made orders. You may ask us for FREE logo / name on blade.

Question 2

Are Customs & Duties applicable?

Accepted Answer

Generally there are no customs & duties applicable. If applicable in some regions, the seller is not responsible for the passing of custom control. All the taxes, duties, and fees of the destination country are at the buyer expense. For example, if local Customs don't pass the parcel, the customer pays for shipping back(to seller) and the seller refund money minus shipping cost for both directions and any additional Customs taxes.

Question 3

How long will it take my order to arrive?

Accepted Answer

When you place an order with WhitetailKnivesAU, you'll receive an estimated delivery date during the checkout process. Your actual date of delivery will depend on knife work. Keep in mind that on occasion bad weather and unwanted delays can slow down delivery. I try my best to deliver your order at earliest as estimated.  Please note that due to events & celeberations or high volume orders days (specially in winters, when warehouses are full or have waiting days) I get help shipping some of orders from Asia warehouses. But be 100% assure that you will get what you order for, I only use overseas warehouse services but it won't affect general shipping charges etc.

Question 4

Tell me about Sizes and Measurements.

Accepted Answer

All of my items are Handmade so a little size difference may happens. (Not always). But, I always try my best for exact sizing and measurements and minimum errors.

BinyaBlades

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