Question 1

Exchanges

Accepted Answer

Underwear cannot be exchanged or returned. Please, before placing an order, make sure that you have chosen the correct size and model of linen. If you have questions, ask me them.

Question 2

Sizen deails

Accepted Answer

There are several measuring systems for underwear (EU, UK, US, FR). To order the correct size, each list has a size chart. Please compare the parameters in this table with your current parameters.  The best option would be to send us your measurements along with the order. Instructions for taking measurements are located below.

Question 3

The difference between underwear from the picture

Accepted Answer

Color of underwear or accessories may differ from the photo. It depends on the color correction and light.  We sew each model individually, but not in batches. Sometimes materials and accessories are purchased from different manufacturers to models are always available for order.  Also may differ fittings, buckles, straps. For larger sizes, we can use additional reinforcement, double mesh, thickening on the sides, wide straps, other types of fasteners. We care about comfortable underwear for you, so we want to do better.

Question 4

How to make measurements

Accepted Answer

Instructions for taking measurements: ask someone to help you take measurements or stand exactly in front of the mirror.  Take measurements of a breast in a thin bra without foam rubber. Small breasts can be measured in thin clothing or without it. Big breasts should be “tucked up”. You can be in a bra with underwire, but without pushup.  Measure the girth of the chest at the level of the nipples, keep the tape strictly horizontal. Under the chest: tape tightly measure the circumference under the chest. The waist is measured in the narrowest place. The hips - in the widest place.  Be sure to follow the tape: it should be parallel to the floor at all stages of measurements. Take measurements several times to get an accurate result.

Question 5

Refunds, cancellation

Accepted Answer

All shipping costs are always covered by the responsible buyer. The seller is not for the passing of custom control. All the taxes, duties, and fees of the destination country are on the buyer expense.  1. No refunds for custom orders. 2. No refunds for items from section Sale. 3. No refunds after 45 days from purchase moment. 4. No refunds for unclaimed packages. These packages can be sent to the buyer again. Shipping costs, in this case, are on the client.

Question 6

Do you sew underwear for men?

Accepted Answer

You can order men thong

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