RETURN AND REFUND POLICY

RETURNS

You must request a return within 14 days of receiving your order. Product return process is explained below:

Make sure product meets the criteria for a valid return
Contact us indicating the intent to return the product

Please include the following in the email:

Photos/videos taken related to the product
Tags and labels attached

We will respond you on a business day within 24 hours and assist you in processing the return of the received product.

If your return request is accepted, you should return back the product(s) within 7 days.

Please ensure that returning product(s) should be in perfect condition, unused, unwashed and with their original packaging (if applicable)
Buyer is responsible for return shipping cost
Original shipping charges will not be refunded

As soon as we receive the product(s) as-shipped condition, we will refund you the purchase price and inform you via email.

Acceptable Return Reasons

Your return can only be approved based on the following reasons:

Reasons	Description
Objective reasons	Damaged	The product is damaged in delivery process
	Defective	The product does not function as described in its manufacturer specifications
	Incorrect/wrong item	Not the product the customer ordered (e.g. wrong size or wrong color)
	Missing items/parts	Missing products or parts as indicated in the packaging
	Does not fit	Customer receives the size that was ordered but it does not fit
	Website misinformation	The product does not match website specifications, description or images

REFUNDS

7-Day Money Back Guarantee

We guarantee that any item bought from us will be refunded within 7 business days, post-purchase money-back guarantee.

Request Refund

If you are eligible for a refund in accordance to refund reasons stated above, you can request a refund in “My Account > Orders” or you can use the link given below:

My Account

Choose an item or the entire order and click on “request refund” button. Let us know that you would like a refund, with a clear explanation of why you are not satisfied with the delivery and upload images or any other supporting materials. We would like to know where things went wrong or how we can improve customer satisfaction and work experience. Each issue will be investigated within 1-2 business days. As a result, the customer will receive an email, if the customer is eligible for a refund, then the refund will occur in accordance with our refund policy stated below.

Replacements / Refunds Time Frame

Replacements will apply once the item has undergone the quality evaluation process, expect to receive the item within 10-15 business days from the date we receive the tracking information of the returned item.

Refunds will apply to customers who have requested for refund can expect to receive it within the following time frames:

Payment Method	Refund Option	Refund Time Frame
Credit Card / Debit Card	Credit / Debit reversal	1-2 business days
PayPal Account	PayPal reversal (if PayPal balance)	5-7 business days
Credit reversal (if PayPal is linked to a credit card)	5-15 banking days Note: The amount may be reflected in your next billing cycle
Debit reversal (if PayPal is linked to a debit card)	5-30 banking days (depending on your issuing bank) Note: The amount may be reflected in your next billing cycle

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