Question 1

Can I return an item or cancel my order?

Accepted Answer

You are able to return the item up to 14 days from the day of delivery. Please be aware that the buyer has to cover the return costs. The refund contains all payments minus the shipping costs.  Custom orders (design/color changes) are excluded. You can't cancel or return custom orders.  You can cancel your order within 24 hours after purchase. After 24 hours order cancellations aren't possible anymore.  Exceptions may apply.  Please read the item description and expected delivery time carefully before you place an order.

Question 2

Care instructions

Accepted Answer

All of our embroidered items are best washed by hand. They can also be washed on gentle, cold water and hung dry.

Question 3

Which size should I order from the listing?

Accepted Answer

Which size should I order from the listing? If you're unsure which size to order from the listing, we recommend referring to the product size chart we've included in all of our store listings. This will help you choose the right size based on your body measurements.

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