Question 1

Delivery

Accepted Answer

Before buying, carefully study all the details of the order and delivery conditions. Delivery is carried out within 18-40 days. Delivery may take longer due to various delays during the journey. It may be customs delay, seasonal holidays, natural disasters, cold weather and long distance destinations. The parcel is not considered lost up to 2 months. Each package is shipped with a tracking number. Sometimes international post tracking system works badly and its update usually depends on the host country and their work.

Question 2

Cancellations

Accepted Answer

Cancellations are accepted within 24 hours of being placed. If the order has been shipped, cancellation is not accepted. And also cancellation is not accepted on personalized orders.

Question 3

Care instructions

Accepted Answer

Please do not throw ceramic items on stone surfaces, this will prevent chipping and breakage. To remove dirt, wipe the product with a damp cloth.

Question 4

Return shipping cost

Accepted Answer

Returns and exchanges 30 days. Buyer can return or exchange this item. Buyer must return item within 30 days of delivery. Buyer is responsible for return shipping costs. Buyer is responsible for loss in value (as agreed upon with seller) if an item isn't returned in original condition.  In case of return of the goods please pay attention that Buyer pays for the return shipment (even if the item was bought at free shipping sale)

Question 5

Lost package

Accepted Answer

Please make sure you provide the correct shipping address before placing an order. If a resend is required due to an incorrect address, the buyer is fully responsible for all subsequent fees. If the address was entered incorrectly and the parcel is lost for this reason, then the money will not be returned. If the address is correct, but you somehow do not receive your order within 8 weeks from the date of shipment, we will be able to refund the money after receiving confirmation from the postal service about the loss of your parcel.

Ceramic Beads

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