Question 1

Product care

Accepted Answer

Polymer clay decor products can be used for their intended purpose. They are not afraid of cold and hot drinks. But in order for the product to last for a long time, you need to adhere to several rules:  - wash the product with warm water using a soft sponge and gentle detergents.  - Dry with a towel or paper napkin after washing.  - Do not wash in the dishwasher or heat in the microwave oven.  - Do not leave in water for a long time.  - Do not allow the decor to come into contact with food or drinks.  - Make sure that the child does not take the figure in his mouth, due to the possibility of biting off small parts.  - Do not drop or physically influence the figure.  - In case of peeling off the decor, it can be returned to its former place with two-component epoxy glue.  Enjoy your tea! Enjoy

Question 2

About custom orders

Accepted Answer

Thank you so much for stopping by! We hope you find what you like and looking for! We love custom orders. Please don't hesitate to ask if there is something in particular you would like, a change made, or a certain color. We can do it in any way you prefer :)

Question 3

More about custom manufacturing

Accepted Answer

Since I'm a make-to-order shop, I normally ship in about 10 days of receiving an order but this can be extended a bit depending on the amount of orders received . If you need an item sooner, please let me know and I'll try to bump you up in my schedule.

Question 4

About damage

Accepted Answer

All my items are carefully made and inspected when packaged. If you should receive a damaged item, please feel free to contact me. Refund will be issued after receiving a photo of the damaged item.

Question 5

Delivery

Accepted Answer

I ship internationally!   The order will be sent to your Etsy address, please make sure it is correct.    IMPORTANT INFORMATION: - ВАЖНАЯ ИНФОРМАЦИЯ:   If you need an item sooner, express international shipping (EMS) is available - please message me for prices, prior to purchase.  1  Normally International Shipping should take 1-3 weeks to be delivered. However, delays can occur in transit, so it's possible that your order may take up to 5 weeks to be delivered.   These shipping times are only estimates and not guaranteed.

Question 6

Customs and import taxes

Accepted Answer

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Question 7

Returns and exchange details

Accepted Answer

1. By placing an order on our store, you accept our shipping/return policy.  2. We suggest that you read our return policy carefully before making any claims. Make sure the product is eligible for any claims to avoid dissatisfaction.  3. Returns are only possible after approval by our customer service team. To initiate a return or any other issue, please contact support at contact@inspireuplift.com within 7 calendar days from the date the package was delivered.  4. Unused, unopened items may be returned within 7 calendar days of delivery, terms and conditions apply.  5. If the item is defective/damaged or not working, file a claim and provide proper inspection as requested by the support representative. Unverified items cannot be returned, exchanged or refunded. Without verification, we will not be able to solve your problem. Claims submitted after 7 calendar days will not be accepted.  6. You should always use a trackable shipping service or purchase shipping insurance. We do not provide a return label and do not pay for shipping on returns.  Any item you return must be in its original condition and packaging. Items altered in any way by you after receipt cannot be returned. Please keep your return receipt and send us a photo of the package by email so we can track the package.  8. Please note the correct size, color and other details when placing an order. Please double check the details before confirming the order to avoid any claims for returns or exchanges afterwards.  9. Packages that have been rejected or denied delivery, abandoned or returned outside of the established return process will not be accepted as a return.  10. All customs duties are the responsibility of the recipient. Customs and duties are collected by the border authorities in your country, not by us. They are collected and held by them and are non-refundable. We do not wish any inconvenience to our customers.  11. For undelivered or lost packages, file a claim within 60 calendar days from the date of shipment. Claims submitted after the deadline will not be accepted.  12. If you have not received your parcel and it is marked as delivered by the courier, it will not be considered lost. Write a claim to the courier.  13. To avoid shipping issues, please make sure you provide your full address when placing an order. Items returned due to incomplete addresses are not eligible for a refund or store credit.  14. Order cancellations/changes are accepted within 60 minutes if the order is not shipped. Once your order has been shipped from our warehouse and has been assigned a tracking number, it becomes almost impossible to cancel/receive the package.  15. Refunds or store credit for returned merchandise will be issued within 30 days of receipt of the merchandise at our return address.  16. Refunds for your products will be made using your original payment method. If you ordered via Paypal, the refund will only be made to your Paypal account, or if you ordered via a credit card, the refund will be made to the same credit card. Changes to account details will not be accepted for a refund.  17. Any returned item that does not comply with our Return Policy or is not eligible for a refund or store credit will be discarded by us.  18. We offer free worldwide shipping, 3 to 7 business days for order processing. Once your order has been shipped, the estimated delivery time is 15 to 30 business days depending on your country or region.  19. We try to ensure that the quality of both the product and the packaging is impeccable. But given that the delivery is handled by logistics companies, we cannot guarantee you a completely undamaged package. However, if the product is received in a damaged condition, please let us know so that we can make possible corrections.

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