Delivery policy

Thank you for choosing Dohra Gifts Shop! Here's our delivery policy to ensure a smooth shopping experience :

1. Shipping Method : we deliver orders via DHL express.

2. Shipping cost : we offer free shipping for all purchases.

3. Delivery Timeframe : The delivery timeframe varies based on destination. We aim to process and dispatch orders promptly, with estimated delivery times provided at checkout.

4. Order Tracking : Once your order is dispatched, you'll receive a tracking number via email , allowing you to monitor the status of your delivery.

5. Delivery Restrictions : please note that we may not be able to deliver to certain remote areas. If you have any concerns about delivery to your location, feel free to contact us for assistance.

Return Policy

At Dohra Gift Shop, we want you to completely satisfied with your purchase. If for any reason you are not happy with your order, here's our return policy :

1. Eligibility : To be eligible for your return, the item must be unused and in the same condition that you received it. It must also be in it original packaging.

2. Initialing a Return : To initiate a return, please contact our customer service team within three days of receiving your order. You can reach us via messages.

3. Return process : once your return request is approved, we will provide you with instructions on how to return the item. Please ensure that the item is securely packaged to prevent damage during transit.

4. Refunds : Upon receiving the returned item and verifying its condition, we will issue a refund to your original payment method. Please note that shipping cost are nonrefundable.

5. Exchanges : If you wish to exchange an item for a different size, colour, or style, please follow the return process outlined above and place a new order for the desired item.

6. Damaged or Defective item : If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrang for a replacement or refund as appropriate.

If you have any question or need further assistance regarding our delivery or return policy, please don't hesitate to contact us. We are here to help

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