Question 1

1. Where are you sending your creations from??

Accepted Answer

My workshop is located in Slovakia, but I ship worldwide

Question 2

2. How do you ship packages?

Accepted Answer

I send to Slovakia as a priority by post or by parcel to the dispensary/home by courier. Foreign mail/parcel which can hand over the package to a courier company according to a specific country

Question 3

3. There are countries where you do not send shipments?

Accepted Answer

Currently, I do not ship to Ukraine and Russia (Because I cannot ensure the safety of packages and their delivery). I ship everywhere else

Question 4

4. What do you make ArtDoll from?

Accepted Answer

The hard parts of the toys are created by my hand from polymer, these parts are painted with high-quality acrylic or pigment powder. Subsequently, they are treated with two layers of varnish for color stability. The skeleton of large and medium toys is made of a high-quality plastic skeleton for positionable toys in connection with a solid wire. The soft part of the bodies is made of pulp. The "skin" of these toys is made of hypoallergenic materials, I do not use natural fur for toys! I do not support animal suffering! The horns and wings are made of felt. For some toys, also use natural precious stones. I use glass cabochons for the eyes. Small toys do not have a skeleton at all or have only a simple inner skeleton made of wire. In their case, the hard parts are just glued to the fur or glued and sewn with a hard thread.

Question 5

5. Are ArtDolls also suitable for children?

Accepted Answer

The toy is intended for collecting purposes and photography, not for children. The dragon is a great accessory for creating a unique fantasy interior. Since the ArtDoll is positionable, it is very photogenic, you can easily change it to create the impression of a living Magical creature.

Question 6

6. Do you also make to order?

Accepted Answer

Of course! :)  80% of my work is based on custom production. I create priority things in the Dragon theme, but it's not a problem to make anything else according to your ideas (if it's within my power :D) If you have an idea, don't be afraid to write to me and we'll come up with something together  I like challenges :D

Question 7

7,  How long does it take for you to produce?

Accepted Answer

It depends on the size of the order and its sophistication, but usually from a week to a month. It also depends on the number of orders I currently have.  times approx:  ArtDoll  Small toy: 1 - 3 weeks Medium toy: 2 - 10 weeks big toy: 5 - 10 weeks jewel  Simpler Amulet natural: 1 - 2 weeks Complex Druid Amulet: 1 - 3 weeks Complex Earth Mother Amulet: 1 - 3 weeks Dragon jewel: 1 - 3 weeks Dragon head: 2-3 weeks The rest  Jewelry box depending on the complexity: 2 - 5 weeks Sun catcher: 1 - 5 weeks Dream catcher: 1 - 5 weeks

Question 8

8. How to properly use things made of polymer?

Accepted Answer

If your jewelry or statuette has lost its luster, it is advisable to coat it with clear POLYMER POLISH! It is not recommended to paint over with nail polish. If your jewelry/sculpture started to stick, it is possible that the product was exposed to high/very low temperatures or prolonged direct sunlight (repair possible with a new layer of varnish) In the case of figurines made of Fimo material, it must be stored away from direct sunlight, as the color of the product may change, as with everything elseIf  the jewelry is not used for some time, store the Fima jewelry in a box or in a separate compartment. Sharp objects can scratch the surface Do not use any solvents or commercial jewelry cleaners as they may separate the lacquer layer from the polymer clay layer. If you want to clean the polymer clay jewelry or figurine, wipe it with a soft cloth, wash it under cold water, never rub a wet product!!!!!! The protective varnish would be damaged. Be careful not to drop your polymer clay jewelry or sculpture, as it can break and shatter just like any other clay or glass object, even though polymer clay is very flexible and won't break easily. Protect polymer products when working with household cleaners or chemicals Do not use polymer when applying perfumes, deodorants or hairsprays

Question 9

9, Do you have a team under you?

Accepted Answer

The entire operation of the e-shop, social networks, product photography, marketing, creation and production of items, new product designs, packaging of shipments, customer service and communication with you are covered by me alone. Nobody helps me with anything :)  Well, my husband is a great support for me and Lexi - the dog is a psychologist and helps me in the fight against vorcoholism :D  But one day when I'm a "big business woman" I would definitely get a packer... Not that I don't enjoy it, but internally it disrupts my creative waves quite a bit

Question 10

10. Delivery Time

Accepted Answer

I send packages from Slovakia by Slovak post and the delivery time to the destinations is as follows: EU countries letter: 3-10 working days EU countries Package: 4-11 working days EU countries Big business package: 2-5 working days   United States of America letter: 6-20 working days (Delivery time may be extended by customs procedure) Non-EU countries Letter: 10-25 working days (Delivery time may be extended by customs procedure)  I am not responsible for customs or other fees in the states for accepting a package / letter

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