Question 1

How long after placing an order will my package be shipped?

Accepted Answer

After placing an order, your parcel will be sent within 2-5 business days. This time is necessary for the manufacture your order, packaging and clearance of your parsel.

Question 2

What if I don't see the right size for my pet?

Accepted Answer

If the size table does not contain the size you need, then to order, choose the size according to the length of the body (from the collar to the beginning of the tail), and specify the individual measurements of the neck and chest when placing an order. If there is no suitable body length, please contact me through the "Message Seller" button and we can discuss an individual order.

Question 3

How long do I have to wait for my package?

Accepted Answer

From the moment of sending, the parcels usually reach the addressee within 14-30 days.

Question 4

How do I take my pet's measurements correctly?

Accepted Answer

1. Measure your dog from the base of the neck to the base of the tail when standing (Body Length). 2. Measure girth around the broadest part of the chest (Сhest). 3. Measure around the neck at the top of the shoulders (Neck).

Question 5

Can I send an order directly to my friend as a gift?

Accepted Answer

Yes, you can. When placing an order, specify the name and address of the recipient where you want to send the order. Don't worry, your friend won't know the value of the gift. Also, at your request, you can enclose a note with your text and warm wishes in the parcel.

Question 6

Does the store accept returns?

Accepted Answer

Unfortunately, the store does not accept returns, but be sure to contact me if you have any difficulties with the order, we will definitely solve the problem.

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