Question 1

Delivery and shipment tracking

Accepted Answer

All items are shipped with a tracking number. Shipping time is approximately 1 to 3 days. The time it takes me to get my order ready for shipping sometimes varies. Estimated delivery time USA 2-4 weeks North America 2-4 weeks Europe 2-3 weeks Australia, New Zealand and Oceania 3-5 weeks Asia Pacific 3-5 weeks Latin America and the Caribbean 3-5 weeks North Africa and Middle East 3-5 weeks Sub-Saharan Africa 3-5 weeks I will do my best to meet these shipping estimates, but cannot guarantee them. Delivery may be a little longer depending on different destinations and conditions such as bad weather, natural disasters, seasonal holidays, customs delays... We do not consider an item lost up to 8 weeks.

Question 2

Customs and import taxes

Accepted Answer

Buyers are responsible for any custom duties and import taxes that may apply. I am not responsible for delays due to customs.

Question 3

Returns & exchanges

Accepted Answer

I gladly accept returns, exchanges, and cancellations Contact me within: 14 days of delivery Ship items back within: 30 days of delivery Request a cancellation within: 3 hours of purchase The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalized orders Digital downloads Items on sale  Conditions of return Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Question 4

Privacy Policy

Accepted Answer

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from me, contact our, or otherwise use our services through Etsy.com or its related sites and services.  This Privacy Policy does not apply to the practices of third parties that our do not own or control, including Etsy our any third party services our access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.  __________  Information We Collect  To fulfil your order, you must provide our with certain information (which you authorized Etsy to provide to our), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide our with additional personal information (for a custom order, for example), if you contact our directly.  __________  Why we Need Your Information and How Our Use It  We rely on a number of legal bases to collect, use, and share your information, including: • as needed to provide our services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support; • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list; • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and • as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.  __________  Information Sharing and Disclosure  Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows: • Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use. • Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services. • Compliance with laws. We may collect, use, retain, and share your information if We have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.  __________  Data Retention  We retain your personal information only for as long as necessary to provide our with my services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 3 years

Question 5

Care of wooden toys

Accepted Answer

Our toys are oil painted and can be washed with warm water and a little soap. After washing, wipe the toys with a towel. Toys must not be left in water or dried on radiators.

Question 6

Production Information

Accepted Answer

Our toys are made of wood and coated with natural oil. There is a slight smell of oil. The child can play with it and take it into the mouth.  Surfaces treated with oil are safe in contact with skin, saliva, food. Does not contain solvents. That's why we cover our toys with our bare finger!  The uniqueness of the oil coating is that each part absorbs oil differently and is colored depending on the structure of the tree. Therefore, there cannot be identical details in color, transitions from dark to light are visible.  Oil composition: blend of processed, modified vegetable oils (linseed, safflower, walnut oil), silver-based biocide. WITHOUT SICCATIVES!  Our toys are handmade. The model is the same, but each toy is different. Each item is handmade and will be slightly different from the photo. I will tell you how toys can differ from each other and from photos:   1. Color. We create our own colors. Colors may be faded because we use natural oils. The color shades differ from the structure of the wood: the smooth or porous surface of the wood. The tree itself absorbs oil as much as possible. If we don't have any color, we can replace it with a very similar color.   2. Structure. The oil does not paint over the structure of the tree. Oils show all the bumps, knots, wood rings, wood overflows, roughness and others.   Size 3. Handmade toys may vary in size. The discrepancy may be about 10% of the specified size.   4. Defects. Small defects may be in our toys. This is a handmade sign. For example, oil is unevenly laid, small dents in wood, glue, roughness, etc. are not painted over. Such nuances may be, they do not affect the use of toys. Our goal is not to make perfect toys, our goal is to create interesting and unique toys for children.

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