1. By placing the order in my store, you accept my shipping / return policy .

2. I do not support returns, but please contact me if you have problems with your order.

3. While placing the order, please be considerate of choosing the correct size, color, and other details. Please check the details twice before confirming the order to do not be disappointed in the order.

4. Delivery is carried out by regular postal service. Estimated delivery times 2-4 weeks. If you have questions about shipping to your country, please contact me.

5. Packages that are rejected or refused to receive upon delivery, abandoned, or packages returned outside the designated return process are not accepted as a return.

6. All custom duties are the responsibility of the recipient. The custom and duties are charged by the Border Agencies in your country, not by me. They are collected and held by them and are non-refundable. I do not wish any inconvenience for my customers.

7. For undelivered or lost packages, please file a claim within 60 calendar days of the dispatch date. Claim filed after the mentioned time bracket will not be accepted

8. If you did not receive your package and it is marked by the courier as delivered, it will not be considered lost. Please file a claim with the courier.

9. In order to avoid delivery issues, please ensure that you mention your proper, complete address on the checkout. The items that are returned because of incomplete addresses are not eligible for refund or store credit.

10. Cancellations/changes in order are accepted within 24 hours if the order is not shipped. After your order has been dispatched from our warehouse and assigned a tracking number canceling/retrieving the package becomes virtually impossible.

EkaterinaJewelry

Shop Bio

Delivery & Return Policy

All Products

Delivery & Return Policy

Shop & Learn

Customer Support

Partner With Us

Sign Up For Exclusive Deals & Offers