Question 1

What is the difference between the machine field size and the hoop size?

Accepted Answer

The size of the field is the maximum size of the embroidery that can be embroidered on Your embroidery machine. The hoop size is often larger than the field size.  It is your responsibility to observe the sizing of designs to insure compatibility with your machine. Even if the design is offered in your Format it is not a guarantee that the designs will be size compatible. You should know the size of the embroidery field of your embroidery machine. If you have any questions about the size of the design before you make a purchase, it is better to specify whether the design will fit into Your hoops or not. To do this, you need to tell the size of Your hoops,  embroidery machine model and the format you need.

Question 2

What should I do if the store does not indicate the design format I need?

Accepted Answer

If your format is not in the list of suggested ones, I will try to convert the design into the desired one, provided that I have such a converter. To do this, you need to write to me about the problem.

Question 3

What is zip files, how to open an embroidery file on your computer?

Accepted Answer

These are deep questions that newbies often face, so I give full, detailed answers in two additional photos for each product.

Question 4

Is it possible to buy a design in working EMB format?

Accepted Answer

I never give away or sell EMB working files for any money, only machine formats are sold. If your format is not in the list of suggested ones, I will try to convert the design into the desired one, provided that I have such a converter.

Question 5

Do you embroider your designs before selling them?

Accepted Answer

All my designs are tested on embroidery machines before going on sale. Samples are embroidered on cotton fabrics, sometimes on fabrics with slight stretch, such as gabardine. Everyone's experience with embroidery is different. I focus on myself. If I achieved the desired result in the sample - the design is not pulled together, the fabric is not unraveling, there are no breaks in it, the outline is in its place, then you should have the same result. Failures may be due to a lack of experience in embroidery, improper stabilization, inappropriate material for a given design, or incorrectly adjusted technique.  I recommend making a sample on the same or similar material before embroidering a design on a product.

Question 6

Do you create designs for leather and elastic materials?

Accepted Answer

I do not specifically create designs for leather and elastic materials and do not test them, but if the designs are suitable for such materials, I indicate this in the product description.

Question 7

Can I use your designs for my business?

Accepted Answer

Purchased designs can be embroidered on items for personal use or for small commercial purposes, provided that the source is indicated as "Embroidery Design by "Embroidery Studio ONA". You may not redistribute this electronic product free of charge or resell it to third parties.

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