Question 1

Possible custom fees

Accepted Answer

Possible custom fees are not included in the cost of the item. All the possible custom fees are fully payed by the customer. Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Question 2

Custom and personalized order

Accepted Answer

We accept custom orders. We change the color scheme of the order

Question 3

If you did not collect your parcel from the post office

Accepted Answer

If the parcel was returned to us because you did not collect it, you will not get any refund.

Question 4

If the parcel does not arrive for long

Accepted Answer

We start to search for the parcel if tracking number shows that it does not move for 14 days. We make tracing request to the post office, but according to the law, Postal services can answer from 30 to 90 days. During this time, the parcel will be found and delivered to you, or it will be admitted lost. If the parcel is admitted to be lost, 100% of the cost will be returned. If the parcel is found, but delivered with great delay you will not get a refund, because all the delivery dates are approximate but not strict. We cannot influence the work of postal services.

Question 5

If the items were damaged during shipping

Accepted Answer

If the items were damaged during shipping, please provide us photos within 7 days from the moment, you have received it and we will ship you a new item.

Question 6

Gift wrapping and packing

Accepted Answer

When ordering, specify if you want a gift box and I will pack the toy in gift paper and ribbon

FriendlyKsu

Shop Bio

Shop Announcement

Delivery & Return Policy

All Products

Delivery & Return Policy

Frequently Asked Questions

Shop & Learn

Customer Support

Partner With Us

Sign Up For Exclusive Deals & Offers