Question 1

Where is delivery possible?

Accepted Answer

Worldwide, except Africa, Australia, Poland, Lithuania, Ukraine

Question 2

How long will I wait my parcel?

Accepted Answer

All delivery periods are approximate USA - 10-25 working days EUROPE – 5-25 working days. During the period from November 01 till January 10, the delivery periods can be prolonged for additional 10 working days. If the parcel is delivered to your post office and you don’t pick it up, the parcel will be sent back to the shipper. Please pick up your parcels.

Question 3

If the product came with damage

Accepted Answer

All my items are carefully made and inspected when packaged. If you should receive a damaged item, please feel free to contact me. If the parcel content is damaged during the delivery, please send me a photo of the damaged product and a photo of the post package. If the post package isn’t damaged, we will consider the goods damages and return the money. If the post package is severely damaged (heavy suppresses, holes), do not pick up such parcel from the post service! Or get the document from the post service evidencing the post package damage and parcel content damage. In this case, please send us a photo of the post package, goods and documents certifying the damage. Otherwise, you will not get compensation.

Question 4

About individual order

Accepted Answer

Thank you so much for stopping by! I hope you find what you like and are looking for! I love custom orders. Please don't hesitate to ask if there is something in particular you would like, a change made, or a certain color. Most the time I can do these changes with no issues

Question 5

Customs and import taxes

Accepted Answer

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. To speed up the customs procedure, we make a mark “Gift” in the customs declaration and indicate the cost so that you shall not pay the customs duty. If your order is large and expensive, we can insure the parcel for a total amount, and in this case, the buyer will pay for all financial charges and customs duties of your country.

Question 6

About packaging

Accepted Answer

I have worked hard to find the best way to package my goods so it will arrive safely to your door. It means as much to me as it does to you. If it's a gift, I can attach a personalized gift note or postcard at no extra charge. Also Ihave gift boxex for your best gifts.   Please feel free to let us know about your wishes!

Question 7

If the parcel is being delivered for a long time

Accepted Answer

I start looking for the parcel if, according to its tracking number, its location is not changed within 14 days. I will write an inquiry for search, according to the law, the Post Service can answer the inquiry from 30 till 90 days. For this period of time, the parcel will be either found and delivered, or recognized as lost. If the parcel is recognized as lost, you will get the 100% compensation of the sum of the order. If the parcel is found but delivered with long delay, you will not get the compensation. All terms are not exact but approximate. I can't influence the work of the post service.

Question 8

Order closing

Accepted Answer

You can request the order closing no later than an 2 hours after the order placement. In this case, you will get the 100% payment return.

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