Question 1

Custom and personalized orders

Accepted Answer

Custom orders are welcome! Just convo me. Also if you don't see a color you like but like a certain style of item, I would happily consider a custom and personalized order. Prices and length of completion may vary for custom orders.

Question 2

Order processing time

Accepted Answer

If the product you bought is in stock, then it will be packed and shipped on the same day, according to the schedule of the postal service. If your product is not in stock, it will be manufactured within 2-5 days, depending on the amount of work. I try to work as quickly as possible and I am interested in you being able to receive your order as soon as possible.

Question 3

How long does the delivery take?

Accepted Answer

Delivery of goods is carried out by the postal service. The approximate delivery period is as follows:  North America: 4-5 weeks Europe: 2-6 weeks Australia, New Zealand and Oceania: 5-6 weeks Asia-Pacific region: 4-7 weeks Latin America and the Caribbean: 4-8 weeks North Africa and Middle East: 3-6 weeks Sub-Saharan Africa: 3-7 weeks   Please note that this is only an approximate delivery period, which means that your parcel may arrive earlier than the specified period, or a little later (rarely).  Unfortunately, I cannot influence the delivery speed of the postal service, but I do my best to ensure that every order is shipped on time.

Question 4

Gift wrapping and packaging

Accepted Answer

If your purchase is being sent as a gift a custom complimentary message can be added! Just send your sentiment in the details of your order! You can also indicate in the order that gift wrapping is required. Each toy is packed in a cardboard box with a «handmade» tag. There is a small gift and a thank - you card inside the parcel for each buyer. Each parcel has a track number.

Question 5

Care instructions

Accepted Answer

All my products can be washed by hand in warm water with a preferred mild detergent or baby shampoo. Gently squeeze out excess water, give the product its original shape and dry it on a horizontal surface, away from the sun and heating appliances.

Question 6

How to download a file

Accepted Answer

All patterns are available for instant download once payment is completed. Please check the following link to download your patterns: "Your Account" -> ''Purchases" -> link to the purchased files. If you have problems with file uploading, please, write me. Please note that once you downloaded PDF file, any refund is impossible.

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