At GlowAdd, we want you to be delighted with your purchase. If for any reason you are not entirely satisfied with your order, we are here to help.

Customer’s Responsibility

* The customer is responsible to check all goods upon receipt to ensure there is no incorrect, damaged, missing or defective items.

* Incorrect, damaged or defective goods must be reported within
7-days from delivery, must not be used & in like new condition, or it may not be
accepted for return.

Returns

* We will be happy to assist with any incorrect, damaged, missing or defective merchandise

* Customers are required to request a Return Authorization prior to returning an merchandise

* All returns must be completed within 30-days.

* We strongly suggest all returns are sent insured, trackable and packed safely. We are not responsible for any damaged or lost returns.

Non-Defective Returns:

All non-defective returns are subject to a 15% restocking fee. UltraBase, Tour Links & Big Moss products are subject to a 23% restocking fee.

Cancelled Orders:

Orders cancelled before they leave our warehouse are subject to a 6% cancellation fee. Putting green orders cancelled before they leave our manufacturing partners warehouses are subject to a 13% cancellation fee. Putting green orders that are cancelled after they leave our manufacturing partners warehouses are subject to a 23% cancellation fee.

Items that do not qualify for returns/refunds:
* Custom Items
* Items Marked “Closeout” or “Clearance”
* Shipping Costs

Refunds:

* Refunds may take up to 2 weeks to process upon receipt of the returned goods

* Returned merchandise must be in new/unused condition and must
include all original manufacturer packaging and contents or it may
not be accepted for return

If you have questions about the above policies please do not hesitate to contact us.

5. Contact Information

For any questions or concerns regarding our return policy, please contact our customer service

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