Question 1

Customs and import taxes

Accepted Answer

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Question 2

Custom and personalised orders

Accepted Answer

We´d love to get your custom orders and special requests, you can contact us directly through  or you can contact us.  We can make a lot of variants of personalisation for your request, including engraving, painting, making custom size and shape under your needs.

Question 3

Wholesale availability

Accepted Answer

We accept wholesale orders. For more detailed information about process, prices, and terms, contact us

Question 4

Can I Change My Address After I Purchase?

Accepted Answer

Please double check your shipping address to finalize the purchase. Due to the volume of orders we have, we are unable to change them once the order is placed.  We will gladly reship orders that are sent back to us, but we ask that you cover the cost to ship it out a second time.

Question 5

How soon can you ship my piece?

Accepted Answer

All International orders leave our shop in 1-2 business days. We are not responsible for customs fees, taxes, or international shipping delays.  The estimate delivery time CAN differ, sometimes your orders comes faster, and sometimes a little bit longer.

Question 6

Can I Refund or Exchange My Purchase?

Accepted Answer

All items in our shop are made per order and just for you individually. Personalized products are not eligible for refunds or returns. Non-personalized pieces are eligible for return. The buyer is responsible for shipping it back the product.  If there is a material defect with the piece, we will gladly make you a new one. If you have a question or concern about your order, please contact us first so we can help fix the situation. We stand behind our work and aim to create the highest quality products.

Question 7

Can I make changes to my order after I submit it?

Accepted Answer

Unfortunately we are not able to make changes once an order is placed.

Question 8

International Orders

Accepted Answer

Delayed or lost packages are outside of our control. Postal service does not consider an international package lost until 30 days have passed since the last tracking update. Only once that happens are we able to file a claim. We will then work with postal company to either refund or replace your order.

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