Question 1

Custom and personalized orders?

Accepted Answer

Custom and personalised ordersnYes, we offer custom and individual orders for Hand knotted, Tufted and Hand woven Rugs.

Question 2

Cleaning and Care instructions

Accepted Answer

All of our rugs are either new or vintage , new ones as you know are not used and are already clean and tidy, vintage ones are professionally washed , cleaned and repaired beforehand , so you can be sure the rug is ready to use as soon as you receive it .nnsince these rugs are all dyed with natural colors , cleaning them with chemical detergents will ruin both the color and the pile.nfor small stains we recommend to rub it with a damp cloth. or if didn't work use a cloth damped with alcohol (preferably vodka!).nnfor full wash only let professionals do it. contact your local rug cleaners.

Question 3

Shipping

Accepted Answer

Depending on your location we'd use either FedEx or DHL standard shipping.nthey are the most reliable , although still once in a while they make mistakes , but very rarely!nnin our experience for the States it usually takes about 5-7 days.nfor the UK 5-6 days. and for EU 3-4 days.nnwe will ship your purchase to you the day after unless it's the weekends , then it might be 2 days after.nI will provide you with a tracking number as soon as we ship your rug to you.

Question 4

Return and Refund

Accepted Answer

We do not accepts returns and exchanges.nNormally in Etsy the return shipping costs is on the customer but this policy does not work for extremely heavy items such as area rugs. the return shipping costs the buyer has to pay is too high that makes the return virtually impossible.nplus that , most of our rugs are 100% new so there should be no concerns regarding the quality.nrest assured I will go out of my way to make sure you're happy with your purchase.

Question 5

Photography

Accepted Answer

Selling rugs online is our job and pictures are our only tools to show the items , we take them very very seriously. for this we use Super Professional DSLR camera Canon 5D mark IV and before every photography with color calibrate the scene with Xrite calibrator which is used in hollywood movies.nthe camera is connected to two professional monitors and we check every picture for quality and color accuracy as soon as it is taken. Once more after photoshoot is finished we check all the photos to make sure the colors are correct. so you can be sure the colors you see here are exactly the colors you'd get.

Question 6

Color Accuracy

Accepted Answer

As you may know , every monitor and screen shows colors and hues a bit different. unless you're using a professional monitor some degree of color discrepancy is expected . to lower this as much as possible , do not trust your smartphone screens , they always hype up the colors and over saturate them to make a more beautiful scene but in this case they destroy the color accuracy and give you a false color gamut.nlaptop and PC screens are much more reliable , try to view these photos in a laptop or a PC monitor to be sure of the colors. New Apple Macbooks have very color accurate and reliable screens , if you have one of those , look at these pictures there to get the best representation of the colors on this rug.

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