Processing Time

Processing time is between 2-5 business days as each item is made to order.

Shipping Costs

Free shipping for all orders.

Refunds

Your are responsible for the cost of return shipping & we do not refund our costs of shipping the order to you as we still paid shipping to send out (even if it was free shipping).

Custom fees

You are responsible for possible customs fees.

Cancellations

Orders can only be cancelled within 30 minutes of placing it.

Refund policy

Thank you for shopping at KlipClop We want to ensure that you have a satisfying shopping experience with us. This Refund Policy outlines our procedures for handling refunds and returns. By making a purchase on our site, you agree to the terms of this Refund Policy.

1. Eligibility for Refunds

We only process refunds under the following circumstances:

The item is defective or damaged upon receipt.
The wrong item was sent to you.
You are not satisfied with the product and it meets the criteria outlined in our Return Policy.

2. Return Process

To initiate a return, please follow these steps:

2.1 Defective/Damaged Items:

Contact our Customer Support team at info@klipclop.com within 30 days of receiving the item.
Provide a detailed description of the issue and attach clear photos of the defective or damaged item.
Our Customer Support team will assess the information and guide you through the return process.

3. Return Conditions

To be eligible for a refund, the returned item must meet the following conditions:

The item must be unused and in the same condition as received.
The original packaging must be intact.
The return must be initiated within the specified time frame.

4. Refund Process

Upon receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within 30 business days.

5. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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