Question 1

Sizing details

Accepted Answer

Please take a look at individual item size in the listings. You will usually have options for size in a drop-down menu. I provide detailed information about used materials and the product dimensions on each product page. Please note that all my items are 100% hand made which may result in slight difference in dimensions of the created products (the margin of difference usually does not exceed 2 cm). At the same time each item is unique and special. It’s creation is based on the years of experience and love for knitting and crocheting:) If you for any reason do not feel confident about your choice of size, you can always contact me via Etsy convo. I accept individual orders. Tell me the size of the product, its color.

Question 2

Care instructions

Accepted Answer

Wash. It is necessary to wash products in cold water (water temperature up to 30 degrees) with a mild detergent dissolved in it. Drying. To properly dry a product, it must be straightened on a horizontal surface, giving it the correct shape. Drying should be in a well-ventilated area, but not on heating devices and not in direct sunlight. Ironing is not recommended. To give the desired shape after washing, I recommend steaming the product, without direct contact with the heating surface. After drying, you can steam by holding the iron at a short distance from the product.  ❌Try not to wet the wooden bottom to avoid deformation!  These simple recommendations will allow knitted products to please you for many years!❤

Question 3

Custom fees and taxes

Accepted Answer

Please be aware that some countries impose customs fees and taxes for packages that enter your country. These fees are kept by your government and are outside of your purchase in my shop.

Question 4

What yarn or cord do you use in your products?

Accepted Answer

In my products I use a variety of yarn. Here I will describe the main types of yarn that I like to use.  T-shirt Yarn: T-yarn is 100% cotton. I use the yarn from the best manufacturers. This yarn is very durable and elastic and holds its shape well.  Polyester cord: The most practical and stylish cord. It is durable and hypoallergenic. It is easy to wash and dry. Important: When washing, it is strictly forbidden to add conditioner-rinse, so that the cord does not soften and does not lose its shape.

Question 5

Gift wrapping and packaging

Accepted Answer

All baskets are sent in boxes, so as not to crumple. Napkins are sent in envelopes or tubes.

Question 6

Color difference on the monitor

Accepted Answer

Please note that the thread color on the screen monitor may be different from the thread color when purchasing. Each has a different color rendering.

Question 7

What if the package came back?

Accepted Answer

If the goods are not received by the buyer and the goods returned back (with the buyer conducted correspondence on receipt of the goods), then I will refund your money minus all commissions and shipping costs. If your package mark as ''unclaimed'', it may be resend, or you may get refund (excluding shipping costs and non-refundable fees) - just write me about it

Lace Art

Shop Bio

Shop Announcement

Delivery & Return Policy

All Products

Delivery & Return Policy

Frequently Asked Questions

Shop & Learn

Customer Support

Partner With Us

Sign Up For Exclusive Deals & Offers