Question 1

Where do we ship from?

Accepted Answer

We ship from Braga, Portugal.

Question 2

How do we ship?

Accepted Answer

We ship all orders with the Portuguese Postal Service (CTT) by CORREIO AZUL INTERNACIONAL (a priority mail service for up to 2kg correspondence) with Track & Trace information, or by PRIORITY REGISTERED AIR MAIL with acknowledgment of receipt (a signature will be obtained when the item is delivered by the postal services of your country). On the day of shipment, we add photos to each Etsy purchase of the parcel that was shipped to you, as well as the tracking number so that you can follow the order's route.

Question 3

What is the maximum weight we accept to ship?

Accepted Answer

The maximum weight we accept to ship cannot exceed 2 kg, including packaging. With only a few exceptions (heavy or very heavy items) we put our shipping prices in the values of up to 500g. And this weight has to include the packaging.  ***VERY IMPORTANT***: If your order has MULTIPLE ITEMS and is about or could exceed 500g, 1kg or 2kg please request a custom order. In the description of each product you will find information about its weight.

Question 4

Could we contact with the postal services or customs belonging to another country?

Accepted Answer

We hope that you understand that we cannot make any contact with the postal services or customs belonging to another country, as this is up to the nationals of the countries of destination. In case of loss or delay, we can only contact the Portuguese Postal Service (CTT).

Question 5

My order is marked as "Delivered" but i have not received it, what can I do?

Accepted Answer

The tracking number and package photo were added to your Etsy purchase the same day the order was delivered to the post office. Start by contacting us to let us know and to check the shipping address provided when you placed your order. Please follow also these steps: - Check with the post office; - Check with family members, neighbors, concierge, and work colleagues (if the item was shipped to your workplace); - Check your front porch and/or garden. If your package is still missing and in order to qualify for a refund, you will need to FILE a MISSING MAIL REPORT with the shipping provider, as well as a POLICE REPORT. Proof of BOTH reports must be provided to us to qualify for the refund. We will also be filling a Missing Mail Report.

Lia Incenses

Shop Bio

Shop Announcement

Delivery & Return Policy

All Products

Delivery & Return Policy

Frequently Asked Questions

Shop & Learn

Customer Support

Partner With Us

Sign Up For Exclusive Deals & Offers