Shipping Methods and Timeframes:

We offer standard shipping services for all orders placed through our website. The estimated delivery time will vary depending on the destination and shipping method chosen during the checkout process. Please note that delivery times may be affected by external factors beyond our control, such as weather conditions or carrier delays.

Order Processing:

We strive to process all orders as quickly as possible. Typically, orders will be processed and shipped within 2 business days of receiving payment confirmation. If there are any delays, we will notify you promptly via the contact information provided during checkout.

Shipping Charges:

Shipping charges will be calculated based on the total weight of your order and the shipping destination. The exact shipping cost will be displayed during the checkout process before finalizing your order.

Order Tracking:

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment until it reaches its destination.

Delivery Issues:

If you encounter any issues with the delivery of your order, please contact our customer support team, and we will assist you in resolving the matter as quickly as possible.

Return Policy:

Eligibility:

We accept returns for most items within 30 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

Exceptions:

Certain items, such as perishable goods, personalized products, and downloadable software, are not eligible for returns. Additionally, items marked as "final sale" cannot be returned.

Return Process:

To initiate a return, please contact our customer support team with your order details and the reason for the return. We will provide you with a return authorization and instructions on how to proceed. The cost of return shipping will be the responsibility of the customer unless the return is due to an error on our part.

Refunds and Processing Time:

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within 10 business days.

Damaged or Defective Items:

If you receive a damaged or defective item, please notify us immediately. We may request evidence, such as photographs, to assess the issue. We will arrange for a replacement or refund for the damaged or defective item, including any applicable shipping costs.

Contact Information:

If you have any questions or concerns regarding our delivery and return policy, please don't hesitate to contact our customer support team at support@libbrastores.com

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