Question 1

Custom and personalized orders

Accepted Answer

Custom and personalized orders Each item in our shop can be personalized (laser engraved). We can add your name, initials, logo or any other information. If you have any doubts, please contact with me and I will gladly help you. If you customize your item (add information for engraving), we will send you layout for approval through Etsy messages. Please confirm it as soon as possible, so we can start manufacturing your order.

Question 2

WHAT LEATHR DO WE USE?

Accepted Answer

For all our items we use premium leather called “Crazy Horse”. It is soft and vintage. The main feature of this type of leather is that it become more beautiful with time. Scratches are good visible on this leather, but small scrathches can be easily removed even with fingers. We know that you want your accessory to have a great view in daily use, so we add care instructions to every item.

Question 3

LEATHER COLOR

Accepted Answer

Each our product has color variations. Note that each piece of leather is unique, so color of each item can be a little different from the one you can see on the photos. Also note that color of the items can be different because of the monitor settings.

Question 4

SIZE

Accepted Answer

We really want to make sure that you can easily imagine your future leather accessory. You can find all information about item (available sizes, colors, packaging etc.) in the listing description.

Question 5

CHRISTMAS SEASON DELAYS

Accepted Answer

We ship all orders after receiving the layout confirmation. Unfortunately, before Christmas and other holidays there can be delays in delivery because of the overloads on customs, airports and postal services. Also there can be delays because of the majeure circumstances such as pandemic, hurricanes, natural disasters. Unfortunately, we cannot influence on this situation, but from our end we make everything possible for your package to be delivered in the shortest time.

Question 6

What if my package has been returned to you because of non-pickup, insufficient or incorrect address?

Accepted Answer

Please double check your address when you are making your order. We will ship your order to the address which will be provided by your PayPal account. If the address is incorrect, please notify us before shipment. If your package will be returned to us because non pick up, incorrect address or with a note from postal service about the problems with the address, unsuccessful delivery, we can re-ship your order, but you will need to pay for the shipping again.

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