Question 1

HOW LONG WILL I WAIT MY PARCEL?

Accepted Answer

STANDARD DELIVERY PERIODS: All delivery periods are approximate USA - 10-25 working days EUROPE – 5-25 working days. During the period from November 01 till January 10, the delivery periods can be prolonged for additional 10 working days.  If the parcel is delivered to your post office and you don’t pick it up, the parcel will be sent back to the shipper, and you will get return of 70% of the order total cost after the parcel is received by the shipper. Please pick up your parcels.

Question 2

EXCHANGE AND RETURN

Accepted Answer

We receive the goods for exchange and return. If you are in the situation when the exchange or return is necessary, you should contact us within 14 days from the date of the goods receipt. If you contact later, you will get refusal. Send the goods back within 30 days from the date of the parcel receipt. You will get money after after we receive the goods, if the goods is unbroken and in the original state, you will get return in full. Probable reasons for refusal from compensation: 1. If you didn’t ensure the qualitative package in return and the goods was broken during delivery.

Question 3

WHAT IF THE GOODS IS DAMAGED DURING DELIVERY

Accepted Answer

If the parcel content is damaged during the delivery, please send us a photo of the damaged product or a photo of the post package. If the post package is not damaged, we will consider the goods damages and return the money. If the post package is severely damaged (heavy suppresses, holes), do not pick up such parcel from the post service! Or get the document from the post service evidencing the post package damage and parcel content damage. In this case, please send us a photo of the post package, goods and documents certifying the damage. Otherwise, you will not get compensation.

Question 4

WHOLESALE

Accepted Answer

To get information about wholesale orders, please send me a private message. In making up the wholesale orders, the delivery, insurance and list of documents shall be calculated and executed individually.

Question 5

IF THE PARCEL IS BEING DELIVERED FOR A LONG TIME

Accepted Answer

We start looking for the parcel if, according to its tracking number, its location is not changed within 14 days. We will write an inquiry for search, according to the law, the Post Service can answer the inquiry from 30 till 90 days. For this period of time, the parcel will be either found and delivered, or recognized as lost. If the parcel is recognized as lost, you will get the 100% compensation of the sum of the order. If the parcel is found but delivered with long delay, you will not get the compensation. All terms are not exact but approximate. We cannot influence the work of the post service. The parcels are delayed about in 1% of cases.

Question 6

ORDER CLOSING

Accepted Answer

You can request the order closing no later than an hour after the order placement. In this case, you will get the 100% payment return.

Question 7

CUSTOMS CLEARANCE AND PROCEDURE

Accepted Answer

To speed up the customs procedure, we make a mark “Gift” in the customs declaration and indicate the cost so that you shall not pay the customs duty. If your order is large and expensive, we can insure the parcel for a total amount, and in this case, the buyer will pay for all financial charges and customs duties of your country.

Question 8

CUSTOM ANDPERSONALISED ORDERS

Accepted Answer

I love making special things for special people who have special places to hang miniature food. If you have a dream, please share it with me. I would enjoy interpreting it.  Custom orders are non refundable and cannot be returned.  Full consultation will be done before I start a custom/personalised order so my customer will be fully aware of what they will be receiving before I send it. Payment will be needed in full before I can start work or book a time slot.

Question 9

HOW WILL THE PRODUCT BE PACKED?

Accepted Answer

I have worked hard to find the best way to package my glass so it will arrive safely to your door. It means as much to me as it does to you. Please feel free to contact me if you have any questions about shipping, packaging and/or policies.

MandarinClay

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