Question 1

How fast you will send the goods after receiving the payment?

Accepted Answer

I will pack and send the goods after receiving the payment within 1-2 business days.

Question 2

What shipping service you plan to use?

Accepted Answer

I plan to use international shipping service of Russian Post (air forwarding service).

Question 3

You are going to use the tracking number and delivery confirmation?

Accepted Answer

Of course, I'm going to use the tracking number and shipping confirmation. This is important for me and my customers.

Question 4

How quickly will my order arrive?

Accepted Answer

Usually international delivery takes 2 to 6 weeks. It depends on the work of the postal service. A longer delivery happens on the eve of the holidays.

Question 5

How to return the goods?

Accepted Answer

The procedure for returning goods. 1. After receiving the goods within 3 days, inform me about the desire to return the goods. 2. Send the goods back to the seller within 14 days. 3. Sending back is carried out at the expense of the buyer. 4. The seller returns the money after receiving the goods and checking the goods for its news (that the goods were not in use), purity and integrity. 5. The refund amount is the cost of the product minus commissions and taxes, which are non-refundable. 6. If the goods were purchased on free shipping terms, then the refund amount = the transaction amount minus delivery from the seller to the buyer (and minus commissions and taxes that are not refunded).

Question 6

What is the store's policy (rules)?

Accepted Answer

Shop Policy  1. By placing the order on our store, you accept our shipping/return policy.  2. We suggest you to read our Return Policies carefully before filing any claim. Make sure that the product is eligible for any claim to avoid any dissatisfaction.  3. Returns are only accepted after approval by our customer support. To begin a return or any other query, please contact the support team at contact@inspireuplift.com within 14 calendar days from the date package is delivered.  4. You must always consider using a trackable shipping service or purchasing shipping insurance. We do not provide a return label or pay for returns shipping.  5. Any product that you return must be in its original condition and packaging. Items altered by you in any way after receiving are not eligible for return. Please keep the package return receipt with you and email us its pictures so that we can keep track of the package.  6. Packages that are rejected or refused to receive upon delivery, abandoned, or packages returned outside the designated return process are not accepted as a return.  7. All custom duties are the responsibility of the recipient. The custom and duties are charged by the Border Agencies in your country, not by us. They are collected and held by them and are non-refundable. We do not wish any inconvenience for our customers.  8. For undelivered or lost packages, please file a claim within 60 calendar days of the dispatch date. Claim filed after the mentioned time bracket will not be accepted  9. If you did not receive your package and it is marked by the courier as delivered, it will not be considered lost. Please file a claim with the courier.  10. In order to avoid delivery issues, please ensure that you mention your proper, complete address on the checkout. The items that are returned because of incomplete addresses are not eligible for refund or store credit.  11. Cancellations/changes in order are accepted within 60 minutes if the order is not shipped. After your order has been dispatched from our warehouse and assigned a tracking number canceling/retrieving the package becomes virtually impossible.  12. Refunds or store credit for the returned product will be issued within 30 days after the product is received at our return address.  13. Refund to your products is provided on your original payment method. If you ordered through Paypal, the refund will be issued to your Paypal account only, or if you ordered through a credit card, the refund will be issued on the same credit card. Change of account details is not accepted for refund.  14. Any returned item that falls outside our Return Policy or is not eligible for refund or store credit is discarded by us.  15. We try to ensure that the quality of both the product and packaging is perfect. But considering that logistic companies do the shipping, we cannot guarantee you completely undamaged packaging. However, if the product is received in a damaged state, kindly let us know so we can make possible amends.

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