Question 1

ORDER PROCESSING TIME

Accepted Answer

Your order will be produced and shipped within 2 weeks of purchase unless otherwise agreed upon prior to purchase.

Question 2

CUSTOM ORDERS

Accepted Answer

I accept custom orders. Just write to me and tell me what you would like and we will discuss all the details to make a unique baby mobile for you!

Question 3

SHIPPING

Accepted Answer

International delivery usually takes 2-4 weeks depending on your location. I provide you with a tracking number that shows the movement along the entire route of your parcel. Please note that delivery times may vary depending on your location and customs, so I cannot guarantee that items will be received by a certain date

Question 4

CUSTOM FEES

Accepted Answer

Possible custom fees are not included in the cost of the item. All the possible custom fees are fully payed by the customer. Buyers are responsible for any customs and import taxes that may apply

Question 5

LOST PARCELS

Accepted Answer

If your parcel didn't arrive within 45 days after shippment, please contact me. I will log an investigation through my national Postal Operator to jointly search for a parcel with the national Postal Operator of your country. If the package is officially recognized lost, 100% refund is guaranteed. an investigation in an attempt to locate your package. If the package is officially recognized lost, 100% refund is guaranteed.

Question 6

RETURNS

Accepted Answer

Returns accepted within 14 days after receiving the parcel. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Please contact me before issuing a return.

MyMagicFelt

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