Question 1

What is the delivery time to USA and Canada?

Accepted Answer

The delivery time to USA from Ukraine in average, is 2-5 weeks to USA and 2-6 weeks to Canada now. It depends on the time of year, availability of high season and other factors. For example, in the summer, delivery is usually faster than on the eve of the winter holidays.

Question 2

How does the item match the description?

Accepted Answer

All items exactly match the description. If there are defects (which is acceptable for vintage products), we will definitely indicate them in the text and on the photo.

Question 3

How the packaging is secure?

Accepted Answer

Our packaging is absolutely secure. We use cardboard boxes, bubble wrap and polystyrene foam to ship fragile items. We care about the environment, so we often use secondary packaging if it has retained its properties.

Question 4

Will my order from Ukraine arrive, given the hostilities?

Accepted Answer

Yes, all parcels are delivered safe and sound, regardless of the hostilities in the east and south of the country. Since air communication with Ukraine is now closed, the postal service is carrying out combined ground-air delivery. Parcels are delivered by aircraft from partner countries of Ukrposhta (Poland, Moldova, Turkey, etc.), where they are delivered by car.

Question 5

Have you dealt with international shipments before?

Accepted Answer

Yes, our total international shipping experience is about 10 years.

Question 6

Are custom orders for vintage items possible?

Accepted Answer

Yes, tell me about the thing you need and I'll try to find it. Of course, with the exception of prohibited items.

Question 7

Are your products safe for children?

Accepted Answer

We sell vintage items intended for collection or decorative purposes, these items must not be allowed to be played by children (even vintage toys that are intended solely for collection or decoration due to their age), pets, people with mental disabilities and non-accountable people.

Question 8

What is the processing time for an order?

Accepted Answer

We always ship within 1-2 days after order confirmation, however, for unforeseen situations, we indicate a maximum period of 5 days.

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