Question 1

❓Delivery

Accepted Answer

Our delivery goes by postal services and its time depends on your location, production time and the availability of the products and external circumstances. If you would like to know the exact delivery time for your order, please don't hesitate to reach out to us. We are here to assist you and provide the necessary information.

Question 2

❓I want to order one of the items, but with another color/material/exact details (CUSTOMIZED ORDER)

Accepted Answer

Sure, just contact us and see the following conditions you should know before:  1️⃣ If you want to customize any of the AVAILABLE products, please, notice, that the final price will be higher than for the same product in an available form 2️⃣Final price depends on the scope of work, availability of needed materials and its price to the moment of their purchasing if we don't have them in our workshop 3️⃣Sometimes there could be situations when we have no possibility to customize the item the way you want, for example when we can't find needed for such customization material at shops in our country. There could be also other reasons and issues on which we will inform you.  4️⃣The price for customizing of UNAVAILABLE products is always less 5️⃣Exact price for any customization you may know only chatting with us, after we will clarify all the needed details 💖Looking forward to messages from you!

Question 3

❓I have some ideas or exact design and want to make it real (INDIVIDUAL ORDER)

Accepted Answer

We're always glad bring to life all your ideas, just write to us and we'll figure out how to do it! Before read important conditions for individual orders: 1️⃣Tell us exact product dimensions you want (height, width, length), for wicker items also send us a photo of the place where the product will be located (if it possible), so we could understand properly how to fit it for your interior. 2️⃣Always send us references if you you have and clarify needed color, material and any details you think are important. 3️⃣There is no problem if you have no exact idea or haven't decided on the material or anything else. Just tell us all your wishes and we will offer you different ways to bring them to life, we'll consult you on the material and other key moments to find the best solution personally for you. 4️⃣Final product price depends on: 🟢scope, time and complexity of such order 🟢availability and price of the materials 🟢presence  of exact references, dimensions and wishes from you (❗️ creating of individual design when you don't have exact examples of the product and it's difficult for you to decide key details on your own, for example you know only style and type of needed product, please, notice that it costs from 20$ to 50$ (unique design from the scratch) additionally❗️)

Question 4

❗️Permanent discounts and special offers❗️

Accepted Answer

Glad to introduce you to our special discount system with the following conditions:  🟢 "THE MORE, THE BETTER": When you order 3 or more products, you'll receive a 3% discount for every item in the order. (This promotion does not apply to products that already have a discount.)  🟢 "LOYALTY DISCOUNT": After your THIRD order, you become a loyal customer, entitling you to a 5% permanent discount on each subsequent order. This discount applies even to products already discounted in our shop and with the "THE MORE, THE BETTER" promotion.  🟢 "ALWAYS FREE": After your FIFTH order, you unlock a unique bonus - FREE INDIVIDUAL DESIGN FOREVER✨  💖 With love for our Dear Customers 💖

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