Question 1

Purchasing before big Holidays

Accepted Answer

Before big Holidays the delivery time growing up +10-15 days for all countries, because the post offices are very busy. After December 1 I can not guarantee, that your purchase will be delivered earlier than Christmas.

Question 2

Custom and personalised orders

Accepted Answer

Cancellation is possible only for 12 hours after you’ve made an order. Please contact me ASAP!  Please Note!! After your cancellation I`ll send your money back, but minus 10% of the whole transaction. I pay taxes from each transaction automatically and this sum can not be refunded.

Question 3

Payment

Accepted Answer

I accept PayPal only. Order will not be shipped until payment is received. Payment is due within 3 days of purchase, otherwise the sale will be canceled.

Question 4

Shipping address and Shipping method

Accepted Answer

Please make sure that your ORDER. If they do not, and I am unable to contact you, I will send items to the address provided by ORDER. I can not be responsible for mail delays or orders “lost in the mail” due to undeliverable addresses. All packages are sent via international registered airmail from GERMANY and USA and UKRAINE It includes tracking number and insurance. Each package has delivery confirmation.

Question 5

Custom Fees and Duties

Accepted Answer

Please be aware, all custom fees and any duties are the sole responsibility of the buyer. The buyer is responsible for all unexpected customs charges. Customs charges are not included in your shipping cost. It is up to you – the buyer to check on these fees. International orders may have a duty that is due when your order arrives depending on the country. That is your responsibility. I have no control over who may be charged a duty tax and what that might be. Orders get marked “gift” on the customs form.

Question 6

SHIPPING & DELIVERY

Accepted Answer

It takes at least 10-14 business days for a package to arrive to Europe (to Italy and Spain it takes a little bit more) ( to Germany 3-6 days), 8-14 business days to USA, 14-25 days to Latin America, the Caribbean and Asia. To Canada, Australia, New Zealand – 14-25 business days.

Question 7

BUT!!!!

Accepted Answer

International shipping is unpredictable and delays happen at the customs. For international orders, once the package has left the Germany, it becomes a subject to your local post office.  Tracking Number will be provided.  If you need to receive our product as soon as possible there two other FAST DELIVERY methods for that: – First option takes 5-10 days for item to be delivered to you. – Second option takes 1-4 days for item to be delivered to you. In order

Question 8

ORDER PREPARATION

Accepted Answer

The time I need I prepare an order for shipping (delivery) is 1-5 business days. But usually I do everything possible to send your order ASAP. Please NOTICE that I prepare and ship orders only on BUSINESS days from Monday to Friday, NOT including weekends. SO Saturday and Sunday don’t count! REMEMBER: production and shipping are 2 different proccesses. Each proccess has its own term.

Question 9

Shipping origin

Accepted Answer

Most of the store’s goods are shipped from Germany around the world. But there are some products that are sent from a warehouse in the United States only in the United States. The country of dispatch is indicated for each listing. Please be attentive and pay attention to the country of dispatch when making your purchase.

Question 10

Settings of monitors and materials

Accepted Answer

Please keep in mind that colors may vary slightly depending on the settings of your computer monitor!  Due to variations in yarn, feathers, willow hoops and other elements, no two dream catchers and CROWN will be identical. You are getting something completely unique that no other will have! There may be slight differences from the picture above each dreamcatcher and Crown is unique and handmade,pictures are an example of the actual item you will receive. Gemstones and feathers will vary due to their originality in nature. Consider each dream catcher and Crown one of a kind.

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