Question 1

Q: How can I place an order of something not listed here?

Accepted Answer

A: Orders can be placed directly through our official website. Simply browse our catalog, select the items you wish to purchase, and follow the checkout process. (ORR Email for custom work).

Question 2

Q: What payment methods are accepted?

Accepted Answer

A: We accept all major credit cards, as well as PayPal, Apple Pay, and Google Pay. A form of afterpay is also available

Question 3

Q: How long will it take to receive my order? - (PHYSICAL ITEMS FROM OFFICIAL WEBSITE - NOT DIGITAL)

Accepted Answer

A: Orders are typically processed and shipped within 1-3 business days. Delivery times vary depending on your location and the shipping method chosen at checkout.

Question 4

Q: What is your return policy?

Accepted Answer

A: We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within 14 days of receiving your items to arrange a return or exchange.

Question 5

Q: How can I contact customer service?

Accepted Answer

A: Our customer service team can be reached DIRECTLY IN THE BOX ABOVE OR via email at Customer_support@theastralmerchant .com. We strive to respond to all inquiries within 1-2 business days.

Question 6

Q: How are Shipping rates calculated? - (PHYSICAL ITEMS FROM OFFICIAL WEBSITE - NOT DIGITAL)

Accepted Answer

We utilize USPS’s built in calculator, aka Advanced Shipping. Shipped location set to depart from TX. 3 separate manufacturers & warehouses across the US. The system utilized tries to fulfill the shipment from the nearest to the destination. Moreover, USPS Calculates: total Weight, Hight, Width, & Length inclluding package to determine costs. Then as soon as order is placed, we’re invoiced for shipping and costs prior to your payment being submitted or processed.

Question 7

Q:How Do I Redeem A Gift Code, Promo Code, Or Gift Card?

Accepted Answer

A: After the recipient receives their code, they can redeem it by purchasing products and entering the gift card code at checkout. They can apply the gift card to any physical, download, or service product. Customers can't use gift cards to buy subscription products. (As the owner I have tested & tried to buy gift cards with gift cards - atm it is glitched and not an available option)

Question 8

Q: Are you endorsing or endorsed by any content of the content creaters/ owners?

Accepted Answer

A: Non-Endorsement Disclaimer : TheAstralMerchant, LLC provides information, products, and services on this website. The inclusion of any product, service, or company on this website does not constitute or imply an endorsement or recommendation by/for TheAstralMerchant, LLC. We do not endorse, guarantee, or warrant the accuracy, completeness, or usefulness of any information, product, or service mentioned. TheAstralMerchant, LLC utilizes paid & approved licensed content for designs that are either:   Drawn from start to finish by our team.   Created & Designed using images/assets purchased from sources such as Vecteezy, Create.Vista, or AdobeStock.    Derived from public domain content found at wikimedia .org or internetarchive .org, with all terms and requirements verified through creativecommons .org.  Despite our efforts to ensure accuracy and compliance, users are encouraged to conduct their own research and due diligence before making any decisions based on the information provided on this site. TheAstralMerchant, LLC will not be liable for any errors or omissions in this information nor for the availability of this information. TheAstralMerchant, LLC will not be liable for any losses, injuries, or damages from the display or use of this information.

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