Question 1

How long will it take to receive my order?

Accepted Answer

Order processing typically takes 3-5 business days. Shipping times vary depending on your location and chosen shipping method. You can view estimated delivery times during the checkout process.

Question 2

Do you offer international shipping?

Accepted Answer

Yes, we do offer international shipping. Shipping fees and delivery times for international orders may vary.

Question 3

What payment methods do you accept?

Accepted Answer

We accept a variety of payment methods, including major credit cards, PayPal, and more. You can view the available payment options during the checkout process.

Question 4

Are your products eco-friendly?

Accepted Answer

We are committed to sustainability. Our wooden gift boxes are sourced from responsibly managed forests to ensure environmental responsibility while crafting our timber treasures.

Question 5

Do you offer wholesale pricing for bulk orders?

Accepted Answer

Yes, we offer wholesale pricing for bulk orders. Contact our wholesale department to discuss your specific requirements, including quantities and product selection.

Question 6

Is there an additional cost for custom orders?

Accepted Answer

Custom orders may incur additional charges, depending on the complexity of the design and materials used. We will provide you with a quote before proceeding with the customization.

Question 7

Can I request a custom engraving on my custom order?

Accepted Answer

Absolutely! Custom engravings can add a personal touch to your order. Let us know your engraving preferences when discussing your custom request.

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