Question 1

Disclaimer about the colors

Accepted Answer

Please note that there may be slight variations in colors. Due to differences in computer monitors and individual color perception, the actual color of the product may differ slightly from what you see on your screen. We strive to present lifelike samples but cannot guarantee an exact match.

Question 2

Care instructions

Accepted Answer

- Wash your clothing items(s) inside out. - Wash on gentle cycles. - Take clothing out of the washer and either lay it flat or hang it to dry.

Question 3

Sizing details

Accepted Answer

I use only Unisex sizes. Kindly note that we do not offer returns or exchanges for our items. Therefore, it is crucial to ensure that you select the correct size when placing your order. Your attention to sizing will help guarantee your utmost satisfaction. Thank you for understanding.

Question 4

Wholesale availability

Accepted Answer

We understand that each design may have unique considerations. Please feel free to send us a message, and we can have a personalized discussion to address your specific needs. We look forward to assisting you!

Question 5

Can my order be expedited?

Accepted Answer

Yes! Please order our RUSH ORDER listing to expedite your order. The production time will then be 1-2 business days vs our standard production time of 4-5 business days.

Question 6

Lost Package in Transit?

Accepted Answer

Please note that once a package has been handed over to shipping carrier, we cannot be held responsible for any loss, damage, or theft that may occur. We recommend reaching out to the respective shipping carrier to address such issues. Thank you for your understanding in this matter.

Question 7

When will my order be shipped?

Accepted Answer

The shipping date for your item is specified on the invoice sent to your email after purchase. Please refer to the invoice for the exact ship by date. Feel free to send us a message in our website support chat https://birthday-outfits.com/?show_chat

Question 8

Custom and personalized orders

Accepted Answer

Send us a message in our website support chat using the following link https://birthday-outfits.com/?show_chat  To facilitate inquiries about your order, please have your order number and email readily available. This information will enable us to assist you more efficiently and provide accurate updates.

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