Question 1

What is Embroidery digitizing?

Accepted Answer

It's the art of converting artwork into a digital file for embroidery machines to follow the needle's path. This process is not automated, great digitizing is considered an art form if done correctly.

Question 2

Are these designs work with my embroidery machine?

Accepted Answer

Yes! We provide formats like DST, DGT, HUS, EXP, PES, PEC, BMP, INF, JEF, VP3, XXX, HP1, JPX, MON, SEW, TAP   for various embroidery machines. You'll also get a PDF with color steps and thread usage. If you need other formats, just let us know, we're here to assist.

Question 3

Do you offer refunds or exchanges?

Accepted Answer

We do not offer refunds or exchanges for digital items. However, if you accidentally purchase the same item twice, we'll gladly refund or replace the duplicate purchase.

Question 4

Where can I find the embroidery design files I just purchased?

Accepted Answer

You will receive an email from us within 1–15 minutes after checkout. The email will contain the purchased embroidery design and size in ZIP format. We will use the email you provided during checkout.

Question 5

Why Embroideryboe sell each size separately?

Accepted Answer

We provide excellent after-sales support. If you face any issues with your purchased designs or have questions, contact our support team, and we will be happy to assist you.

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