Refund, Resend and Returns Policy

Please review the following policies carefully.

INFINTECOLLECTION offers a quicker dispute solution and will appreciate it a lot if you provide:

a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.

b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).

c. The products need to be returned to INFINTECOLLECTIONf our Dispute Team asks for a return in Disputes.

Except for the important interpretation,INFINTECOLLECTION will make a refund, resend, or accept the return for any of the following cases:

1. Orders Delayed.

rders are lacking tracking information, in transit, pending, expired 60 days after orders departed from ,INFINTECOLLECTION warehouse. Following countries and shipping methods may be different:

a. For orders shipped to the USA, it will be counted 45 days after orders departed from ,INFINTECOLLECTION warehouse.

b. For Brazil, it is after 110 days counting from the date that order departed from ,INFINTECOLLECTION warehouse due to the strict customs clearance at Brazil.

c. For China Post Registered Air Mail and ,INFINTECOLLECTION liquid line to all counties, ,INFINTECOLLECTION will deal with your dispute for delayed orders after 100 days counting from the date that order departed from ,INFINTECOLLECTION warehouse.

d. For some special shipping methods,,INFINTECOLLECTION cannot deal with your disputes. (See the following important interpretation)

Notes:

Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery.

2.Return.

Products can be returned to INFINTECOLLECTION China warehouses only. But we do not suggest returning products to our warehouses, because the international shipping cost is high and it takes at least 3 months to arrive at INFINTECOLLECTION China Warehouse. Most of them will be lost during the return. Also, most of the returned products will be damaged on the way.

a. If you indeed want your buyer to return the products, please follow these steps:

b. Please return products within 10 days after receiving products.

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