Question 1

How long will it take for my order to arrive?

Accepted Answer

It usually takes us about 3-5 business days to create your personalised product, and then an additional 1-5 business days for it to be delivered, depending on your location. Please note that shipping times may be longer during peak periods.

Question 2

Can I make changes to my order once it has been placed?

Accepted Answer

Yes, but you need to contact us within 24 hours for the changes. If 24 hours have crossed, unfortunately, we are unable to make changes to orders once they have been placed. Please make sure to double-check your order before submitting it to ensure that everything is correct.

Question 3

Do you offer returns or exchanges?

Accepted Answer

We do offer returns or exchanges for defective or damaged products. If you receive a defective or damaged product, please contact us within 7 days of receiving your order and we will be happy to assist you. Please note that we do not offer returns or exchanges for personalised products.

Question 4

Do you offer bulk discounts for corporate orders?

Accepted Answer

Yes, we do! Please contact us for more information about bulk discounts for corporate orders.

Question 5

Can I return or exchange my order if I'm not happy with it?

Accepted Answer

Yes, of course! We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, please contact us within 30 days of receiving your order and we'll work with you to resolve the issue.

Question 6

Can I cancel my order?

Accepted Answer

In most cases, we're unable to cancel an order after it's been placed. However, if you need to cancel your order, please contact us within 24 hours and we'll do our best to accommodate your request.

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